Business Software Reviews

Spa Reports

Spa Software Reviews

Read Reviews From Real Orchid Customers!

Pure Touch Spa
Customer Spotlight: Pure Touch Skin Center

Orchid Spa Software makes it incredibly easy to schedule follow-up appointments, which is essential in our industry. If a patient comes in for a procedure, like Botox, they need to come back in three months. With Orchid Spa, our follow-up rate increased from 10% to 60%. And – since we switched to Orchid’s POS – we can charge patients as a no-show when they miss appointments.

– Katherine Juarez – Director of Operations

Amazing service! The reps were very professional and helped me with my problem. It was obvious they weren’t forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

– Arshia R, Head of IT

Great value for the price! We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts, and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

– Verified Capterra Reviewer

Karla M says:

We looked at MANY software options for our medspa, and even tried out several. We feel very confident in our choice of Orchid. The software is pretty intuitive and not overly complex as some of the others we looked at on the market. It is easily customizable once you learn the system, and we love the mobile interface. You will not find better customer service in the industry. Their team is always available (if you must leave a message it is promptly returned), helpful and friendly. There really is no ‘dumb’ question for their team, and they go the extra step to take the time to offer tips to help you fully utilize everything this powerful software program has to offer. We are VERY happy we chose Orchid and always recommend it to others!

“Orchid software has so many great features that help me run my business successfully!”

– Owner Ramona Hamburg of Cloud 9 Spa

Orchid – a five-star spa program! Orchid is a must for any spa business. It is easy to use, understand, and keeps the esthetician and the spa organized and efficient. The technical support was excellent!

– Lee-Ann F

Orchid software has helped manage the medical spa I work at. Since getting Orchid at my work, it has made managing our clients so much easier. I would recommend this software to anyone!

– Stacy K, Manager

Donna Mikusevich – CEO of Ageless Laser & Skin:

Orchid spa has been very helpful during COVID. We have not only been sending text messages about appointments but have been letting everyone know of the safety and precautions we have personally taken as a medical spa. We want to make sure that everyone feels completely comfortable when entering our center, so instructions have been given by text. Without Orchid software, there would have been no way to get our messages of instruction for social distancing across. We also have begun text message marketing. Although it is too early to tell how successful we will be with that, we feel it gives us a secure way to do curbside sales of our pharmaceutical and cosmeceutical products, as well as offer weekly specials. Orchid software has always given us the ability to do all the different things that we like to do. Thank you for continuously upgrading to accommodate the needs of our growing practice.

Orchid Customer

Owner of Allure Skin and Laser, AZ:

We love having the Orchid app because it allows us to keep track of what’s going on at the spa even when we’re out of office. We can easily check inventory and schedules in real-time. Especially during the pandemic, the app was helpful because it gave us remote access to the inventory so that we could pull together products for clients, and it allowed us to conduct virtual consultations.

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